Returns & Refunds

Effective Date: 11.11.2023

Thank you for shopping with The Missing Stone. We want to ensure your shopping experience is satisfactory, and we are here to assist you with returns and refunds. Please review our return and refund policy carefully to understand your rights and responsibilities.

1. Returns

a. Eligibility:
- To be eligible for a return, your item must be unused and in the same condition as when you received it.
- Items must be returned within [number of days] days of purchase.

b. Non-Returnable Items:
- Some items are non-returnable, including gift cards.

c. Return Process:
- To initiate a return, please contact us at [contact email] with your order number and details about the product you would like to return. We will provide you with a return authorization if your return is eligible.
- Please do not return any item before receiving authorization from us.
- You will be responsible for the cost of shipping your return.

d. Refunds:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- We will also notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment. The time it takes to process a refund may vary.

2. Exchanges

a. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at hi@themissingstone.com to arrange for an exchange. We will send a replacement item at no extra cost.

3. Cancellations

a. Cancellation of Orders:
- If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been shipped, we will cancel it and issue a refund.
- If the order has already been shipped, you will need to initiate a return as described in the "Returns" section above.

4. Contact Information

If you have any questions or concerns about our return and refund policy, please contact us:

- Email: hi@themissingstone.com
- Address: Sharjah Media City, Al Messaned - Al Mitsannid - Sharjah, UAE


We strive to provide excellent customer service and will do our best to assist you with any issues or inquiries. Your satisfaction is important to us.

Please note that this Return and Refund Policy may be subject to updates or changes. Be sure to check the effective date for the most recent version.

The Missing Stone