Returns & Refunds

Effective Date: 05.02.2026

Thank you for shopping with The Missing Stone. We want to ensure your shopping experience is satisfactory, and we are here to assist you with returns and refunds. Please review our return and refund policy carefully to understand your rights and responsibilities.

If an item is purchased from a collection listed online, and in a great  condition, unopened, within 3 days, you are eligible for a full refund, if a return takes place within 7 days, 15% of total amount is being dedcuted. 
If an item is custom made, no returns are accepted since it is a tailored piece. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

The Missing Stone